GUANGZHOU (Fund China) – Fund as a public financial products, for the overwhelming majority of investors have already familiar. But many people may not know, the choice of funds also means that you choose and obtain a series of investment services. With the number of fund investment clients to increase rapidly, individual fund management companies have enhanced customer service center building efforts, and strive to provide investors with more comprehensive quality services. Fund China for everyone to briefly talk about fund investors normally be able to enjoy what customer service.

First, the telephone service. This is the most basic services. According to personal habits, investors can choose manual or automatic voice system. Choose artificial services, fund company’s customer service staff will patiently for you to answer in detail issues of concern to professional investors admissibility standards of service the various inquiries, advice, complaints, suggestions, and, where possible, provide other personalized services. Through automated voice system, investors can easily self-service inquiries individual account holders and transactions, funds and the latest public information notice, and other information.

Second, the postal service. Under normal circumstances, the Fund will at the end of each quarter, investors sent to the end of quarter, annual statements, you clearly know their fund assets held by the situation. Some fund companies will send companies with investment performance that Retrospect and Prospect of the market, and other related information so that investors can better understand held by the Fund and the fund management company’s operations.

Third, e-mail and cell phone text message services. Contact center general fund companies have their own dedicated e-mail, by sending e-mail investors can obtain advice and to answer the question, the tailor information services. Mobile phone short message services are now very common, usually service projects fund net, the latest bulletin of information, transaction confirmation and inquiries, and other personal account information.

Copyright Fund China 2009.

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